Table 4 Patient complaints between different healthcare services processed in Finland 2000–2004

	Complaints, n	Risk Ratio	95% CI, lower	95% CI, upper	p Value
Public healthcare (including inpatient care in health centres)
2000	214	1
2001	247	1.15	0.96	1.39	0.125
2002	249	1.16	0.97	1.40	0.104
2003	358	1.67	1.41	1.98	<0.001*
2004	371	1.73	1.47	2.05	<0.001*
Specialised healthcare
2000	167	1
2001	161	0.96	0.78	1.20	0.740
2002	176	1.05	0.85	1.30	0.621
2003	283	1.70	1.40	2.05	<0.001*
2004	281	1.68	1.39	2.04	<0.001*
Private healthcare
2000	84	1
2001	129	1.54	1.17	2.02	0.002*
2002	137	1.63	1.24	2.14	<0.001*
2003	222	2.64	2.06	3.40	<0.001*
2004	263	3.13	2.45	4.01	<0.001*
Mental health care
2000	144	1
2001	152	1.06	0.84	1.33	0.642
2002	142	0.99	0.78	1.24	0.906
2003	165	1.15	0.92	1.43	0.233
2004	211	1.47	1.19	1.81	<0.001*