Table 2

Patient responses to incident

QuestionQuestion numberYes n (%)No n (%)Unsure n (%)Total n
Did you receive the letter?q2288 (99%) 2 (1%) 0 (0%)290
Did you understand the letter?q3273 (97%) 6 (2%) 2 (1%)281
Did the letter contain sufficient information?q5173 (60%) 86 (30%)27 (9%)286
Did you contact the helpline?q8123 (43%)161 (55%) 1 (0%)285
Did you get sufficient information from the helpline?q12 68 (59%) 43 (37%) 4 (3%)115
Did you have a blood test?q15 56 (20%)228 (79%) 3 (1%)287