Table 3

Multivariate predictors of unqualified willingness to recommend the hospital*

Dimension of care†Odds ratio‡99% confidence interval
*Model includes 10 820 respondents with complete data for all items.
†See Appendix for a description of the items included in each dimension.
‡Adjusted odds ratios based on a logistic regression model with unqualified willingness to recommend the hospital as the dependent variable. The model controls for hospital, hospital service (obstetrics, medicine, surgery), self reported health status, age, sex, race, and education.
Treatment with respect and dignity3.4(2.8 to 4.2)
Confidence and trust in providers2.5(2.1 to 3.0)
Courtesy and availability of staff2.5(2.1 to 3.1)
Continuity and transition1.9(1.5 to 2.2)
Attention to physical comfort1.8(1.5 to 2.2)
Coordination of care1.5(1.3 to 1.8)
Having enough say about treatment1.4(1.1 to 1.6)
Information and education1.2(1.0 to 1.5)
Emotional support1.2(1.0 to 1.5)
Inclusion of family and friends1.2(1.0 to 1.5)
Regard for patients0.8(0.6 to 1.0)