PT  - JOURNAL ARTICLE
AU  - Dame Elizabeth Ackroyd
TI  - Mr Kennedy and consumerism
AID  - 10.1136/jme.7.4.180
DP  - 1981 Dec 01
TA  - Journal of Medical Ethics
PG  - 180--181
VI  - 7
IP  - 4
4099  - http://jme.bmj.com/content/7/4/180.short
4100  - http://jme.bmj.com/content/7/4/180.full
SO  - J Med Ethics1981 Dec 01; 7
AB  - I welcome Mr Kennedy's general approach, but query whether the concept of consumerism is so closely applicable to medical care as he maintains. However, in particular aspects, especially the handling of complaints, his criticisms echo those made by the Patients Association. Finally, I detect some ground for hope in the more enlightened attitude creeping in to the eduction of the medical student.