Article Text
Statistics from Altmetric.com
Agent-based or system-based interventions?
Several months ago, an Israeli resident in emergency medicine engaged in a hunger strike to protest 26-hour shifts. His protest was part of a country-wide struggle of medical residents from all disciplines against such long shifts, arguing that they are a thing of the past, and that they harm patient care. While there is actually no evidence that long shifts harm patient outcomes, they very likely reduce civility among staff members and towards patients.1 Two kinds of strategies are possible to address this likely source of incivility: expect and train residents to be kinder and more patient towards their peers and patients, or do away with long shifts. Therein lies the tension in implementing the case for civility made by McCollough et al 2 should we invest in agent-based or system-based interventions?
Virtue ethics is prominent in discussions of the professional duties of healthcare providers (HCPs). A common theme that threads throughout these discussions is that HCPs ought to, or are expected to behave in a kind, patient and sensitive manner towards their peers and patients, …
Footnotes
Twitter @BrowneKayali
Contributors TKB initiated this commentary proposal but both authors have both contributed ideas and written this proposal together.
Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.
Competing interests None declared.
Provenance and peer review Not commissioned; internally peer reviewed.
Read the full text or download the PDF:
Other content recommended for you
- Effects of verbal violence on job satisfaction, work engagement and the mediating role of emotional exhaustion among healthcare workers: a cross-sectional survey conducted in Chinese tertiary public hospitals
- Incivility in healthcare: the impact of poor communication
- Impact of a comprehensive prevention programme aimed at reducing incivility and verbal violence against healthcare workers in a French ophthalmic emergency department: an interrupted time-series study
- Professional virtue of civility and the responsibilities of medical educators and academic leaders
- ViSHWaS: Violence Study of Healthcare Workers and Systems—a global survey
- Military metaphors and pandemic propaganda: unmasking the betrayal of ‘Healthcare Heroes’
- Workplace violence against COVID-19 front-line healthcare workers versus non-front-line in Hangzhou, China: a cross-sectional study
- Managing violence against healthcare personnel in the emergency settings of Pakistan: a mixed methods study
- Another epidemic: abuse and violence towards doctors from patients and the public
- Home care aides’ experiences of verbal abuse: a survey of characteristics and risk factors