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The Trust Prescription for Healthcare: Building Your Reputation with Consumers
  1. R S Mathis

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    Edited by D A Shore. Health Administration Press, 2005, $63.00, pp 165. ISBN 1567932401

    Taking a phrase from President Clinton’s successful presidential campaign in 1992, this book could have just as easily been called It’s About Trust, Stupid. In his book, David A Shore, PhD, associate dean and founding director of the Trust Initiative at the Harvard School of Public Health, presents a convincing argument for the importance of trust in healthcare delivery.

    Shore is equally convincing in arguing that people have a lack of trust in the healthcare system in the United States. To make this point, he cites studies showing that while many continue to trust doctors and nurses, the trust in healthcare delivery itself …

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