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Patient confidentiality and telephone consultations: time for a password
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  • Published on:
    Do patients desire telephone passwords to access their information?

    Dear Editor,

    In the article by Sokol and Car titled 'Patient confidentiality and telephone consultations: time for a password'(1), the authors express their concerns re: access to a patients medical information and outline a strategy using passwords during telephone consultations to secure patient privacy and protect against the unauthorized access to private and personal medical records/history. While we sympathize...

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    Conflict of Interest:
    None declared.
  • Published on:
    How would that work then?

    Dear Editor,

    I sympathise strongly with Sokol and Car's sentiments about the use of passwords for telephone transfer of patient information. However, I struggle with the practicalities. In community pharmacy there are daily communications between pharmacists and GPs or hospital consultants, often unknown and remotely located from each other, to clarify prescriptions, suggest alternatives, etc.

    In communi...

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    Conflict of Interest:
    None declared.