1. Communication method | Identify the patient's preferred method of communication. Make necessary arrangements if translators are needed. |
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2. Language barriers | Identify potential language barriers (verbal and non-verbal). List possible compensations. |
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3. Cultural identification | Identify the patient's culture. Contact your organisation's culturally specific support team (CSST) for assistance. |
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4. Comprehension | Double-check: Does the patient and/or family comprehend the situation at hand? |
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5. Beliefs | Identify religious/spiritual beliefs. Make appropriate support contacts. |
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6. Trust | Double-check: Does the patient and/or family appear to trust the caregivers? Remember to watch for both verbal and non-verbal cues. If not, seek advice from the CSST. |
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7. Recovery | Double-check: Does the patient and/or family have misconceptions or unrealistic views about the caregivers, treatment, or recovery process? Make necessary adjustments. |
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8. Diet | Address culture-specific dietary considerations. |
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9. Assessments | Conduct assessments with cultural sensitivity in mind. Watch for inaccuracies. |
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10. Health care provider bias | Always remember, we all have biases and prejudices. Examine and recognise yours. |