Multivariate predictors of unqualified willingness to recommend the hospital*
| Dimension of care† | Odds ratio‡ | 99% confidence interval |
|---|---|---|
| *Model includes 10 820 respondents with complete data for all items. | ||
| †See Appendix for a description of the items included in each dimension. | ||
| ‡Adjusted odds ratios based on a logistic regression model with unqualified willingness to recommend the hospital as the dependent variable. The model controls for hospital, hospital service (obstetrics, medicine, surgery), self reported health status, age, sex, race, and education. | ||
| Treatment with respect and dignity | 3.4 | (2.8 to 4.2) |
| Confidence and trust in providers | 2.5 | (2.1 to 3.0) |
| Courtesy and availability of staff | 2.5 | (2.1 to 3.1) |
| Continuity and transition | 1.9 | (1.5 to 2.2) |
| Attention to physical comfort | 1.8 | (1.5 to 2.2) |
| Coordination of care | 1.5 | (1.3 to 1.8) |
| Having enough say about treatment | 1.4 | (1.1 to 1.6) |
| Information and education | 1.2 | (1.0 to 1.5) |
| Emotional support | 1.2 | (1.0 to 1.5) |
| Inclusion of family and friends | 1.2 | (1.0 to 1.5) |
| Regard for patients | 0.8 | (0.6 to 1.0) |