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Mr Kennedy and consumerism
  1. Dame Elizabeth Ackroyd, Chairman of the Patients Association

    Abstract

    I welcome Mr Kennedy's general approach, but query whether the concept of consumerism is so closely applicable to medical care as he maintains. However, in particular aspects, especially the handling of complaints, his criticisms echo those made by the Patients Association. Finally, I detect some ground for hope in the more enlightened attitude creeping in to the eduction of the medical student.

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